Please try the following:
- When the teapot is filled with hot water and the lid is put on the pot, the
heat will soften the silicone ring and cause it to fit properly.
- Slowly close the lid while tilting it.
If you press the lid directly above, the silicone ring may roll up even if the product is good.
If the silicone ring is still hard, even after trying the above, please contact us via the contact form.
Q. The lid of the UNITEA one-touch teapot is so tight that the silicone ring rolls up when I place the lid on the teapot.
For more questions, please contact us via the contact form.