General

• Q. Can glass teapots be heated on direct fire?
• Q. Why does my teapot drip every time I pour from it?
• Q. The strainer and mesh are discolored.
• Q. My glass jug or teapot has cracked.
• Q. There are air bubbles in the glass jug or cup. Is this a defective product?

UNITEA

• Q. The lid of the UNITEA one-touch teapot is loose and falls off when pouring.
• Q. The lid of the UNITEA one-touch teapot is so tight that the silicone ring rolls up when I place the lid on the teapot.

One Touch Teapot

• Q. The mesh of the strainer is discolored.

CAST

• Q. Why does my teapot drip every time I pour from it?