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Customer Service
KINTO USA
For more questions, please contact us via the contact form.
For business inquires, please click on the link below.
Frequently asked questions
Shopping at KINTO USA
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Orders
- Q. Can I change or cancel my order?
- Q. I haven't received an order confirmation e-mail. What should I do?
- Q. Can you issue a formal receipt / invoice?
- Q. Can I order fewer items than the set quantity?
- Q. The item I want is out of stock. How will I know when it is back in stock?
- Q. Do you offer gift wrapping?
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Shipping
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Payment
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Return
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Other
About Our Products
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General
- Q. Do you sell replacement parts?
- Q. Are your products BPA-free?
- Q. What does "capacity" on the product page mean?
- Q. What does "Product size and shape vary in each item" on the product pages of porcelain items mean?
- Q. The color of the product mentioned on the webshop does not match what I imagined.
- Q. Two of the same product do not look identical, is this a flaw?
Product Care & Maintenance
Tumblers / Bottles
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Stainless Steel Tumblers
- Q. I dropped the tumbler and dented it. Is it okay to use it as it is?
- Q. Can the lids of different types of tumblers be interchanged?
- Q. What drinks are suitable for my vacuum insulated tumbler?
- Q. There is a sound coming from the inside of my tumbler when I shake it.
- Q. The liquid in my tumbler does not stay hot/cold for long.
- Q. How can I clean my tumbler?
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Plastic Tumblers
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TRAVEL TUMBLER
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DAY OFF TUMBLER
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TO GO TUMBLER
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PLAY TUMBLER
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ACTIVE TUMBLER
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WORKOUT BOTTLE
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TO GO BOTTLE
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WATER BOTTLE
Teaware
Coffeeware / Kettles
Carafes / Jugs
Mugs / Cups / Glasses
Tableware
Cookware
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KAKOMI
- Q. Please tell me how to remove the scorching left in the bottom after use.
- Q. Can I stir-fry?
- Q. Can I use a rice cooker on an induction cooktop?
- Q. Can I cook rice with an KAKOMI IH donabe?
- Q. The IH cooker does not respond properly.
- Q. There is something like a white spot on the back of the black steamer. Is it defective?