Please try the following steps:
Fill the teapot with hot water and place the lid on. The heat will soften the silicone ring, helping it to fit properly.
When closing the lid, tilt it slightly and close it slowly. Pressing the lid straight down can cause the silicone ring to roll up, even with a properly functioning product.
If the silicone ring remains too tight after trying these steps, please contact us through the contact form.
Q. The lid of the UNITEA One-Touch Teapot is too tight, and the silicone ring rolls up when I put the lid on. What should I do?
For more questions, please contact us via the contact form.