Damaged in delivery
If your order arrives damaged, let us know within 7 days of delivery and we’ll replace the damaged item.
This applies to orders placed on kinto-usa.com.
To submit a claim, use our contact form and include:
- Your order number
- Photos clearly showing the damage to the item and its packaging
Claims received more than 7 days after delivery can’t be accepted.
What’s not covered
- Breakage or chips after delivery, including from impact, sudden temperature changes or everyday handling. Glass and ceramics are fragile by nature.
- Normal wear and tear, such as scratches, dents, fading or chipped paint.
- Accidents, misuse, or not following the care and cleaning instructions.
- Unauthorized repairs or modifications.
- Commercial use, or use outside the U.S.
- Natural variations in materials. Handmade ceramics vary in color, glaze and texture; these are not defects.
- Products bought from other stores. Please contact the store where you purchased the item.
Limitation of liability
KINTO USA’s liability is limited to replacing items damaged in delivery as described above.
We are not responsible for incidental or consequential damages arising from product use.