Orders

• Q. Can I change / cancel my order?
• Q. I have not received an order confirmation e-mail.
• Q. Can you issue a formal receipt / invoice?
• Q. Can I order fewer items than the set quantity?
• Q. The item I want is out of stock. How will I know when it is back in stock?
• Q. Do you offer gift wrapping?

Shipping

• Q. When will my order be shipped / delivered?
• Q. What are the shipping fees?

Payment

• Q. Which payment methods can I use?

Returns & Warranty

• Q. Is there a warranty on KINTO products?
• Q. Can I return products?

Other

• Q. What do I do if I have purchased a KINTO product through a reseller and have a complaint or questions about the quality or usage of the product?